£23,800 plus shift pay and Saturday supplement

 

Are you passionate about customer service and enjoy working in a fast-paced logistics environment?  Are you looking for a role where you can communicate with a variety of customers, drivers, colleagues and other key stakeholders?  The role we have in Felixstowe certainly fits this bill!

 

We’re on the hunt for a Customer Services and Operations Coordinator to join our existing team in Felixstowe.  Our operation runs constantly so we need you to be super flexible as our shifts run Monday to Friday, 8 hr on a 6-week rotation.  This includes Days, Evening and Nights, and one Tuesday to Saturday day shift.  

Now for the exciting part.  You’ll be working in the heart of logistics processing all bookings and handling customer enquiries efficiently.  You’ll be assisting with customs clearance and assisting customers with any queries they have – don’t worry we’ll give you the all the training you need so you can deliver the best service possible.  You’ll also be liaising with the Port of Felixstowe and Immingham terminal to process heavy equipment requests and communicating with drivers.  You’ll also be providing support for Vessel maters and crew and assisting with any crew changes.  It’s a full-on, busy role so if you’re looking for a challenge where every day is different, this is the role for you!

Now about what we can give you.  You’ll become part of a great business who take our people development seriously.  You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Regular Team social events for employees and families
• Full employee assistance programme including:
• Proactive financial, emotional, mental and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
• Access to Thrive, our award-winning Wellbeing platform
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.8bn. To over 8,000 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 7,000 employees are located on ships and in offices across 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.

 

Interested? Apply now!  If you’re looking for a varied role and have a desire to work with one of Northern Europe’s leading shipping and logistics company, please send us across your CV!