Who are we… At DFDS people mean the world to us. We aim to attract and retain the best talents, provide challenge and opportunity for personal development. We also make sure that you know what a difference you make to our business and how you can be proud of building one of Northern Europe’s largest shipping and logistics companies.

 

The Role… The purpose of the role is to deliver and maintain a very high levels of customer service to all clients including arranging deliveries, taking bookings, close communication updates regarding customer’s freight, close communication with overseas offices, daily invoicing and close liaison with the transport teams to keep costs low and service levels high.

 

Key Responsibilities….

• High Level of customer service at all times ensuring clients have a good experience with DFDS and we understand all their needs
• Dealing with and managing major blue chip UK companies in handling there business.
• Handling bookings from all clients and inputting into our own computer system so transport can be arranged both here and overseas.
• Invoicing of shipments as soon as load collected and updating of customer agreements and making sure invoicing is correct
• Dealing with all client issues/queries in a timely manner
• Must have good interpersonal skills and show attention to detail in following shipments from the point of the quote being accepted until the goods delivered and job invoiced.
• KPI Reporting
• Any other general office duties
• Cover colleagues in holiday/sickness periods

 

Key Skills….

• Excellent interpersonal skills/team player.
• Excellent communication skills, written and oral.
• Good drive and enthusiasm.
• Competent in all Microsoft packages

 

What we do for you… We offer you an interesting workplace and a key role in a growing international company. You will get to work with many different professional groups and be part of a successful, forwarding thinking team. For the right candidate there will be great opportunities for professional growth.

 

Interested… If you are interested in applying for the role, please submit your CV and application in English by sending an email to the recruitment team at and CV’s will be evaluated on an ongoing basis.