For our office in Dusseldorf we are looking for a

 Commercial Process Manager (m/f/d)

 

In Germany Statkraft has, since 1999, been an active trader of power, gas, renewable and emission certificates and a broad range of structured products. We are one of the leading players and service providers in managing distributed energy generation.

Your department:

The department Customer Solutions (Digitalisation/Trading and Origination) is responsible for driving the digitalization of Statkraft’s customer focused business and for the product ownership of Salesforce and Customer Portal specifically. Team’s goal is to create a common scalable approach across physical market access activities and origination. 

Your role:

The Commercial Process Manager will have responsibilities including but not limited to the following:

• Work closely with the business to understand the business process and needs; design the solution concept and then implement changes and new features within agreed timescales
• Work on CRM process and system implementations from concept to deployment, as solution designer and implementer.
• Work closely with the CRM Product Owner as part of the Development Team of the CRM system for our internal Customers.
• Drive new process and CRM system design with improving quality and speed, through a mix of Subject Matter Expertise on the business, systems and processes coupled with strong process and continuous improvement methodology and CRM expertise.
• Data model specialist and CRM Workflow specialist that ensures harmonisation across different markets by consideration of downstream systems.
• Produce data reporting to ensure we are meeting benchmarks and goals.
• Impact analysis of new implementations on the existing CRM data and process models
• Develops and maintains detailed CRM system and process documentation
• Ability to work in agile environment and work on ad-hoc requests

Your profile:

• University degree in engineering, natural sciences or business
• Minimum 3 years of working experience in energy markets and energy management.
• Strong process design, automation and technical skills to enable lean and automated process solutions
• Strong analytical and problem-solving skills and some scripting experience with Python
• Strong cross team collaboration with an ability to effectively influence decisions, direction and outcomes
• Demonstrable achievement within a results-driven, highly ambiguous and dynamic environment
• System/application management experience with Salesforce or other CRM systems preferred.
• Excellent communication skills in English and German.

Statkraft offers:

• Professional and personal development in a company experiencing strong growth
• A positive working environment characterized by competence, responsibility and innovation
• A diverse workplace with regards to gender, age and cultural background
• Competitive terms of employment and excellent benefit schemes