Are you an effective communicator? Good at planning & organising? Do you possess a positive can-do attitude, with a very good eye for the finer detail? We are looking for someone who can build relationships with a variety of customers, drivers, colleagues, and other key stakeholders, to ensure we deliver the highest level of customer service standards. If this sounds like you… We have a Customer Service Advisor position within our Logistics operation in Immingham!!

Working Monday to Friday, 08:30 – 17:30, our operation runs constantly, so we need you to monitor the status of each delivery, keeping the customers informed. Providing support to the planners, regarding collections & delivery ETA’s. Actioning & producing customer returns with any queries they have – don’t worry we’ll give you the all the training you need so you can deliver the best service possible. You will be expected to have a high level of computer literacy, to enable you to update our stock and transport management systems, data capture and input for customer KPI’s, along with keeping accurate records, to ensure invoices, reports & statistical information can be produced. If you have a gregarious nature, but enjoy working as part of a team, willing to take responsibility and make informed decisions, then please get in touch with us. You will be required to multitask and solve problems as you’ll be working in the heart of logistics, liaising with warehouses and transport planners to ensure we achieve the targets set.

Creating accurate documentation to enable deliveries can be processed and transported in line with customers’ requirements. We understand that to be successful we need to grow and develop our talent. The team you will be joining are very supportive, enthusiastic & committed, whilst remaining logical and resilient in their work. All culminating in safeguarding and enhancing the service level offered by DFDS and surpassing our customer expectations. It’s a full-on busy role, so if you’re looking for a challenge where every day is different, this is the role for you!

 

Now about what we can give you.  You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
• Access to Thrive, our award-winning Wellbeing platform
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

 

Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.  In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network.

Interested? Apply now!   If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!